OUR HAPPY CUSTOMERS
Ik heb zopas de nieuwe mount ontvangen, waarvoor dank. Dit noem ik service ! Verder wens ik nog meedelen dat de camera perfect werkt, net als alle accessoires en de app in combinatie met een IPhone. Ik zal iedereen die mij iets over de camera vraagt jullie producten en service aanraden !
Wat vind ik dit top! Super bedankt ! Mijn volgende aankoop is ook zeker een product van jullie en ik zal dit melden aan wie het maar horen wil!
Zondag mail met hulpkreet, maandag reactie, woensdag nieuwe accu's! Wat een #service van guardo.be!
Mooie en handzame apparatuur voor een aangenaam prijsje! Met een prima service hierachter is Guardo zeker een aanrader! 🙂
FREQUENTLY ASKED QUESTIONS
We are here to help you any way we can.
We offer you the following payment options: Maestro, VISA, iDEAL, Mastercard and PayPal.
We guarantee a completely safe and secure payment environment offered by Mutisafepay. All details submitted for payment are kept strictly confidential. Guardo cannot retrieve any part of your payment information.
Shipping and handling costs for Belgium and the Netherlands are FREE per order, unless otherwise specified.
Shipping costs for other countries are as indicated on the website when placing the order.
Shipping costs for countries that are not mentioned in the list can be requested by sending an e-mail to firstname.lastname@example.org
After we have received your order, you will receive an order confirmation with all the details by e-mail. Did you not receive any confirmation? Make sure to check the junk or spam folder! If you still cannot find it, please contact us by sending an e-mail to email@example.com and we will gladly send you a duplicate.
You can find all the spare parts, mounts and accessories for your Guardo device at the top of this webpage under the tab ‘shop’.
You can find all our instruction manuals, productsheets, declarations of conformity and firmware updates at the top of this webpage under the tab ‘support’.
The Guardo brand stands for superior product quality and outstanding customer service. That is why Guardo warrants this product against all defects in material and workmanship for a period of two (2) years from the date of original purchase of the product, unless otherwise mentioned on the manual included in the package. The conditions of this limited guarantee and the extent of responsibility of Guardo under this limited guarantee are as follows:
- This guarantee is limited to the original purchaser of the product and is not transferable to any subsequent purchaser/end user.
- During the limited guarantee period, the sole responsibility of Guardo will be limited to repair or replace, at its option, any defective parts of the product if this is needed because of malfunction or failure under normal use and conditions. No charge shall be made to the customer for parts and/or repair labor.
- The product must be shipped to an authorized service center in its original and complete packaging, with transportation charges prepaid. Guardo will not assume responsibility for any losses or damages during transportation.
- To obtain repair or replacement within the terms of this guarantee, the customer must provide (a) a proof of purchase (e.g. dated bill of sale); (b) a written specification of the defect(s); (c) a return address and phone number.
- This limited guarantee does not cover and is void with respect to the following:(a)Products which have been subjected to improper installation, unauthorized repair, (b)Improper maintenance, unauthorized modifications or other acts which are not the fault of Guardo; (c) Products which have been subjected to misuse, abuse, neglect, improper handling and storage, an accident or physical damage;(d) Products which have been subjected to fire, water, excessive humidity, sand, dirt, extreme changes in temperature or other conditions which are beyond the control of Guardo; (e) Products which have been used with non-Guardo approved accessories; (f) Products which have the serial number altered, defaced or removed; (g) Products which have been opened, altered, repaired or modified by any unauthorized service center.
- Excluded from any guarantee are consumable items which may need replacing due to normal wear and tear, such as batteries, ear cushions, decorative parts and other accessories.
- This limited guarantee gives you specific legal rights, and you may also have other rights which vary from country to country.
- Excluded from the guarantee are eg.: problems with your PC or Internet, damage to your car and fines.
If your product is not functioning properly upon delivery, we request you to contact our customer service firstname.lastname@example.org as soon as possible. If we can reproduce the defect, we will try to offer a suitable solution.
If you have a question that is not listed here, please feel free to contact us by sending an e-mail with your question to email@example.com. We are always happy to help you!