DOWNLOADS

Lost your manual? Not sure how to configure your app for tablet or phone? No problem, you can easily download a PDF version from this website! Just scroll further down this page to the Download section, go to your specific product’s category and click on the file you would like to download from our site. 

FREQUENTLY ASKED QUESTIONS

 We are here to help you any way we can! We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply scroll down the page to the FAQ section and click on one of the category button directly below.

Find an answer

CONTACT US

Are you still not finding the answer you’re looking for? Contact us directly at support@guardo.be and one of our customer service representatives will get back to you as soon as possible. Please provide us with as much relevant information as possible, this will help us to give you an accurate answer.

Send an e-mail !

 OUR HAPPY CUSTOMERS

  • Ik heb zopas de nieuwe mount ontvangen, waarvoor dank. Dit noem ik service ! Verder wens ik nog meedelen dat de camera  perfect werkt, net als alle accessoires en de app in combinatie met een IPhone. Ik zal iedereen die mij iets over de camera vraagt jullie producten en service aanraden !

    David R. (BE)
  • Wat vind ik dit top!  Super bedankt ! Mijn volgende aankoop is ook zeker een product van jullie en ik zal dit melden aan wie het maar horen wil!

    Yvonne V. (NL)
  • Zondag mail met hulpkreet, maandag reactie, woensdag nieuwe accu's! Wat een #service van guardo.be!

    Martijn Euyen (@martijneuyen)
  • Mooie en handzame apparatuur voor een aangenaam prijsje! Met een prima service hierachter is Guardo zeker een aanrader! 🙂

    Jeroen (NL)

DOWNLOADS

GUARDO 360°

FREE VIDEO PLAYER AND CONVERTER SOFTWARE
FOR WINDOWS

FOR MAC

.

GUARDO ACTION CAM +

GUARDO ACTION CAM 4

NO NEW FIRMWARE UPDATES REQUIRED

.

GUARDO ACTION CAM ONE

NO NEW FIRMWARE UPDATES REQUIRED

.

GUARDO DASHCAM PRO

GUARDO FIT COACH HR / ONE

GUARDO PHOTOGRAPHY LENSES

GUARDO DRONE DR100

GUARDO DRONE DR120

GUARDO WHEELER BW650

FREQUENTLY ASKED QUESTIONS

We are here to help you any way we can.

What are the different payment options?

We offer you the following payment options: Maestro, VISA, iDEAL, Mastercard and PayPal.
We guarantee a completely safe and secure payment environment offered by Mutisafepay. All details submitted for payment are kept strictly confidential. Guardo cannot retrieve any part of your payment information.

How much are the shipping costs?

Shipping and handling costs for Belgium and the Netherlands are FREE per order, unless otherwise specified.
Shipping costs for other countries are as indicated on the website when placing the order.
Shipping costs for countries that are not mentioned in the list can be requested by sending an e-mail to order@guardo.be

How do I know when my order has been sent to me?

After we have received your order, you will receive an order confirmation with all the details by e-mail. Did you not receive any confirmation? Make sure to check the junk or spam folder! If you still cannot find it, please contact us by sending an e-mail to order@guardo.be and we will gladly send you a duplicate.

Where can I find spare parts, mounts and accessories for my Guardo Action Cam?

You can find all the spare parts, mounts and accessories for your Guardo device at the top of this webpage under the tab ‘shop’.

Where can I find manuals and updates for my device?

You can find all our instruction manuals, productsheets, declarations of conformity and firmware updates at the top of this webpage under the tab ‘support’.

How long is the warranty on my product?

The Guardo brand stands for superior product quality and outstanding customer service. That is why Guardo warrants this product against all defects in material and workmanship for a period of two (2) years from the date of original purchase of the product, unless otherwise mentioned on the manual included in the package. The conditions of this limited guarantee and the extent of responsibility of Guardo under this limited guarantee are as follows:

  • This guarantee is limited to the original purchaser of the product and is not transferable to any subsequent purchaser/end user.
  • During the limited guarantee period, the sole responsibility of Guardo will be limited to repair or replace, at its option, any defective parts of the product if this is needed because of malfunction or failure under normal use and conditions. No charge shall be made to the customer for parts and/or repair labor.
  • The product must be shipped to an authorized service center in its original and complete packaging, with transportation charges prepaid. Guardo will not assume responsibility for any losses or damages during transportation.
  • To obtain repair or replacement within the terms of this guarantee, the customer must provide (a) a proof of purchase (e.g. dated bill of sale); (b) a written specification of the defect(s); (c) a return address and phone number.
  • This limited guarantee does not cover and is void with respect to the following:(a)Products which have been subjected to improper installation, unauthorized repair, (b)Improper maintenance, unauthorized modifications or other acts which are not the fault of Guardo; (c) Products which have been subjected to misuse, abuse, neglect, improper handling and storage, an accident or physical damage;(d) Products which have been subjected to fire, water, excessive humidity, sand, dirt, extreme changes in temperature or other conditions which are beyond the control of Guardo; (e) Products which have been used with non-Guardo approved accessories; (f) Products which have the serial number altered, defaced or removed; (g) Products which have been opened, altered, repaired or modified by any unauthorized service center.
  • Excluded from any guarantee are consumable items which may need replacing due to normal wear and tear, such as batteries, ear cushions, decorative parts and other accessories.
  • This limited guarantee gives you specific legal rights, and you may also have other rights which vary from country to country.
  • Excluded from the guarantee are eg.: problems with your PC or Internet, damage to your car and fines.
I received a defected device.

If your product is not functioning properly upon delivery, we request you to contact our customer service support@guardo.be as soon as possible. If we can reproduce the defect, we will try to offer a suitable solution.

My question is not listed here.

If you have a question that is not listed here, please feel free to contact us by sending an e-mail with your question to support@guardo.be. We are always happy to help you!

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